Helpdesk Technician

AMS Mechanical Systems, Inc. is a Mechanical contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 57 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi discipline and multi market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and help improve communities.

Located in our beautiful Woodridge, IL facility and reporting to the VP of IT, the Helpdesk Technician will support and interact both in-person and via the phone with our virtual customers and employees.   You will guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Responsibilities:

  • Serve as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found.

  • Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate.

  • Fields support calls, chat, email and/or other communication from users with inquiries about software and connectivity concerns.

  • Install, configure and maintain end user hardware, software and peripherals.

  • Physical setup of workstations and troubleshoot, multimedia conference room setups, and install additional IT equipment.

  • Assist with documentation of Help Desk processes and contribute to internal facing IT projects.

Qualifications:

  • High School diploma or GED.

  • 1-2 years of experience in helpdesk and desktop support. 

  • Excellent written and verbal communication skills.
  • Proficiency with Windows and Microsoft Office Suite (Excel, Word).

  • Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns.

  • Experience with helpdesk ticketing systems.

  • Ability to work under pressure and in a high paced work environment.

  • Windows Desktop Support, Active Directory, remote support tools and demonstrates a basic understanding of networking and server environments.

What We Offer

AMS Mechanical Systems, Inc., is an Equal Opportunity Employer

Continuing education incentives

Medical/dental/vision insurance

Life and accidental death insurance

Long-term disability insurance

401k/profit sharing

Paid vacation time and holidays

Benefits