Note from the CEO

Dear AMS Customer,

Your satisfaction is extremely important to us! Our goal is to provide our customers with the highest quality of service available within our industry. To accomplish this, we need to know if your experience was a positive one? Equally, we would appreciate your input on areas we can improve upon, as well as, those we are meeting or exceeding your expectations. We sincerely depend on you, our customer, to assist in keeping us informed. Please take a moment to complete our customer survey and provide us with your opinion of our services. We thank you for your continued confidence in AMS Mechanical Systems, Inc., and we look forward to serving you in the future.

Sincerely,

 

John F. Berzanskis
President/CEO

 

CUSTOMER SURVEY

Please Provide Your Contact Information:

Company Name (required)

Your Name & Title (required)

Phone (required)

Your Email (required)

Service Technician

Service Account Representative

Service Ticket Number

PERFORMANCE

Did our technician arrive during the time frame promised?

If parts were required, were they ordered and installed in a timely manner?

Was a detailed copy of the service worksheet left on site?

Did the service technician explain the nature of his findings upon completion of the service call?

Please rate the quality of our work.

PROFESSIONALISM

Was your request for service scheduled promptly and courteously by our service dispatch personnel?

Was the service technician conscientious and knowledgeable to deal with?

Was the appearance of our technician clean and professional?

Was the service area maintained in a clean and organized manner?

Safety is a priority at AMS:

Do you feel the safety measures utilized by our service technician met with your safety requirements?

SERVICE ACCOUNT REPRESENTATIVE

Are you satisfied with the technical support and assistance given to you by the AMS service account representative assigned to your account?

Are your requests handled in a timely manner?

OVERALL SERVICE

How would you rate our overall service?

Additional Comments

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Your Vision Becomes Our Vision

No matter what your goal is, we will come up right beside you and help make it a reality.